Delivering AAP government in Delhi under the leadership of Chief Minister Arvind Kejriwal rolled out a dynamic scheme that promises to bring relief to the citizens residing in Delhi. On Friday, 31s August, he made an announcement via Twitter terming it: Revolution in governance which would be a “big blow to corruption”.
Mr.Kejriwal had proposed a Doorstep delivery of various government services which include Marriage registration/certificate, driving license, ration cards, new water connection, sewer connection, domicile, duplicate RC, change of address, old age and handicap pension scheme, transfer of the vehicle, etc.
VFS Global one of the biggest Visa and passport service providers in the world is said to run the doorstep service in Delhi, according to a senior government official. The company is providing a 7 day 9.00am to 9.00pm call centre facility and has hired professionals who will be responsible for the collection of documents and delivering the original certificates by fixing prior appointments with their clients who will have to call “1076” to register for a service and will be given a list of documents required to avail a particular service. Once the document is ready it will be mailed via Speed post to the applicant.
This whole process is said to eliminate the long hours wasted in queues not to mention the bribes offered for availing various documents.
The proposal was earlier questioned by Lieutenant Governor Anil Baijal who raised the concern of misuse of collected documents, the safety of senior citizens and woman and proposed a digital delivery of services. The AAP government argued the proposal down claiming that digital service is not for all and will not work out as the present digital services offered by the government still witnesses long queues at various government centres.
Mr.Kejriwal has promised 60 more services that will soon be added to the present 40 in the coming months.
If this model works out hopefully it will be implemented in other states to reduce the burden of government staff as well as the applicant seeking service..not to mention a reduced waste of time in queues, increased productive hours and a positive impact on Indian economy.